The airline cargo booking process for live animals sits in a different part of the organisation from passenger bookings and general cargo operations.
The AVI booking desk
Most large carriers have a dedicated live animal booking desk within their cargo division. This team handles AVI acceptance, availability checks and booking confirmation separately from general cargo. For pet relocation companies, establishing a direct relationship with the AVI desk is essential for efficient bookings.
What airline cargo teams need from you
- Origin and destination airports
- Proposed travel dates and times
- Species and breed
- Number of animals
- Total weight including container
- Container dimensions (length x width x height)
Booking windows
AVI bookings have advance requirements that vary by carrier — typically 24 to 72 hours. Some carriers also have maximum advance booking windows. Cathay Cargo only confirms AVI bookings up to one month before departure.
How agent relationships affect access
Airlines manage AVI desk access through their cargo agent programme. IATA accredited agents typically have direct portal access. AVIBooking maintains working relationships across key carriers on major routes.
What happens after booking confirmation
The airline issues an Air Waybill number — the legal document for the shipment. The airline then communicates with ground handling at origin, transit and destination to prepare for the animal's arrival.